headphone-store.co.uk is wholly owned by Paul Roberts Hi-Fi.
We deliver in the UK only.
Your order will be acknowledged by email on the understanding that delivery is subject to availability. When items are out of stock, we will endeavour to prevent orders being placed for that item. If, in the event of you placing an order and we subsequently find the item you have chosen is unavailable you shall be notified via your e-mail address. If we are unable to deliver your order within 14 days your account will automatically be refunded.
Notification of problems
If there are any problems relating to your order, please notify us in the first instance by phone 0117 329 2460 or email at firstname.lastname@example.org. We will do everything we can to respond quickly and effectively. Delays and losses are rare but possible; we will always refund or resend (where possible) when the specified time period has elapsed.
1. Method of payment
When you proceed to checkout, you will be asked to give your name and address for delivery and your email address for confirmation.
You can choose to checkout via PayPal or via a secure server where you will be asked to enter details of your debit or credit card. Orders are also accepted by telephone. Please call us on 0117 329 2460
2. When will you be charged?
Your card will be debited when you confirm your order with Stripe (The debit/credit card processor) or with PayPal.
3. Pricing policy
All products are priced in pounds sterling and include UK VAT at the prevailing rate.
4. Delivery charges
If applicable you will be notified of any delivery charge when making your purchase. We offer free UK Royal Mail Delivery (1-3 days) and Next day delivery for £5.
Please see our Returns Policy and more about Delivery.
Orders may be cancelled within seven days being sent to us. You may phone us on 0117 329 2460 or email at email@example.com. If you phone us initially, we would ask that you confirm the cancellation by email. If you cancel before the goods have been despatched, we will refund your money in total within 30 days.
If we have despatched the goods, we ask that you send an email to firstname.lastname@example.org , advising us that you wish to return the goods and return the goods in original in an unused, undamaged condition and in its original packaging, in all original boxes and packaging materials with the Returns Form, enclosed with your order. Any returns must be made within 10 days of you receiving the goods. In this case we will not refund your costs in sending the product back to us and reserve the right to deduct our original delivery costs in sending the product to you, from your refund.
Conditions of Use
- Contract – Our contract of sale is considered legally binding at the point when the order has been dispatched and accepted and not before. Receipt of order does not entail acceptance of contract. Under rare and unforeseen circumstances we reserve the right to cancel any order and refund the customer in full.
The Law – headphone-store.co.uk controls and operates this site from its store within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local laws.
Product Descriptions – headphone-store.co.uk attempts to be as accurate as possible. However we do not warrant that product descriptions or other content is completely accurate, reliable, or error free. We reserve the right to correct any errors, inaccuracies or omissions, or to change or update information at any time without prior notice (including after you have submitted your purchase contract). We apologise for any inconvenience that this may cause.
Prices – Prices and availability of items are subject to change without notice.