Contact the Headphone at Paul Roberts Hi-fi
33 Gloucester Rd, Bristol BS7 8AA
We deliver across the UK.
With free delivery we estimate your delivery will take 1-3 working days to arrive.
Next day – If ordered by 3pm – It should arrive the next day.
We can deliver turntables and other larger equipment to postcostcodes BS, BA, TA, GL and SN. For other postcodes, please contact us.
Estimates are not guaranteed. Delivery times can be impacted by delays with the local postal service.
Please make sure you enter the delivery address correctly: we cannot accept liability for items that are undelivered because of inaccurate or incomplete address details. Undelivered items should be returned to us and can then be refunded or re-delivered.
Don’t forget to check with neighbours / sorting office / outhouses if you are out a lot!
I have not received all of my items, where are they?
Our aim is to make sure all your goods arrive as quickly and as safely as possible.
Sometimes we will deliver items separately due to their size or weight.
If an item is out of stock, we will send what we can and the rest will follow!
My order hasn’t arrived, what do I do?
It is rare, but sometimes post will get lost in the mail. If your order has not arrived within seven days, please email us at firstname.lastname@example.org so we can look into the problem.
If it is still not with you within two weeks of dispatch we are happy to refund or resend your order. We cannot replace or refund lost orders unless we have been notified of the problem within two months of the item being sent.
Refunds and Returns
Can I return my items?
Please contact us at email@example.com before returning any item.
Our returns centre will happily refund or exchange any items that are returned unused in its original packaging within 30 days of the date of purchase, providing there is a reasonable explanation. Items that were received damaged may also be returned within 30 days. A receipt is required for all refunds and exchanges, and we cannot accept items from other vendors.
We will refund the cost of returning damaged, inaccurate or faulty deliveries; the customer must bear the cost of returns for any other reason.
We will replace free of any charge items that are damaged or lost in transit, provided stocks are available. If a replacement cannot be offered we will refund the full cost of the order.
We cannot refund any cartridges and stylus which have been removed from their packaging.
How do I return items to you?
Please first let us know by email at firstname.lastname@example.org if you wish to return an item. If the item is damaged it may not be necessary to return it: you can simply send us a photograph. Let us know the problem first and we will advise as to the best and easiest course of action.
We can only accept an item for return and/or authorise a replacement if notified within 30 days of receipt.
To return merchandise, indicate the reason for return on the invoice, or a copy of the invoice, that came with your order. Include the invoice, or invoice copy, with the merchandise, and wrap everything securely. Send the merchandise to the address on the front of the slip. For added protection, you may want to insure the return shipment or send it via a trackable express courier service.
If you have lost your invoice, please record your order number (your order number was included in the order confirmation e-mail message we sent you) on a separate piece of paper and ship the merchandise to the following address:
Returns, Headphone Store at Paul Roberts HiFi, 33 Gloucester Rd, Bristol BS7 8AA